Refund Policy

GrowGood is a product of Eureka Technologies Inc. Subscriptions to GrowGood are sold by our authorized reseller and Merchant of Record, Paddle.com. This policy explains how refunds work.

30-day money-back guarantee

We offer a 30-day money-back guarantee on all paid GrowGood subscriptions. If you're not satisfied with the Service for any reason, you may request a full refund within 30 days of your initial paid charge and we will refund your purchase in full.

After the 30-day window, subscription fees for the current billing period are generally non-refundable, but you can cancel at any time from your Billing page to prevent future renewals. If you believe you were charged in error (for example, a renewal after cancellation), contact us or Paddle and we will review it.

How to request a refund

Refunds are processed by Paddle, our Merchant of Record. To request a refund:

1. Visit paddle.net and look up your order using the email address you used at checkout.
2. Submit a refund request through Paddle's buyer support.
3. Or email us at hello@growgood.ca and we will help coordinate the refund with Paddle on your behalf.

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer, typically 5–10 business days.

Cancellations

Cancelling your subscription stops future charges but does not by itself trigger a refund. You will keep access to GrowGood through the end of your current paid period. To also request a refund of the current period, follow the steps above within the 30-day window.

Contact

Questions about a refund? Email hello@growgood.ca or contact Paddle at paddle.net.